What should you do if the game suddenly stops launching or starts crashing at the most inopportune moment? Who can help me figure it out after my gaming property goes missing? Where to contact if you have lost control of your account?

Some users, especially beginners, when faced with a problem, choose the wrong course of action. A request for help is often made in the form of an entry on a gaming forum, and sometimes in a topic that is dedicated to discussing completely different issues. Some write personal messages to the developers, others ask questions in the game chat. Unfortunately, none of these methods will help the player in his trouble. If you carefully read the forum, sometimes you can actually find advice on how to solve problems. But still, the most reliable method was and remains to contact the User Support Center, which operates 24 hours a day, 7 days a week. The player only needs to submit an application.

All requests received by the User Support Center are divided into categories depending on the problem encountered by the user. Let's take a brief look at how a person seeking technical support should behave, depending on the reason.

1. Lost control over the game account

This is one of the most common problems at the moment, so let's start with it.

Typically, loss of control over an account is associated with hacking of the user's email. If you have lost control of your mail, the first thing you need to do is contact the support service of the mail service you use to restore your mail. Otherwise, the attacker will be able to take over the game account again. Restoring control over mail is one of the main conditions for restoring an account in the game (recovering the password if there is no link to a mobile phone, as well as linking to a phone is carried out using a mailbox).

At the same time, you need to submit a request to the User Support Center. Describe in it everything that happened, as well as all the actions you took to regain control of the account. To submit a request to the User Support Center, use these instructions. Please note that authorization is not required to submit a claim for loss of account control. You are only required to fill out the application form completely. After this, be patient and wait for the specialist’s response. Applications in this category are typically reviewed within two weeks of submission.

More information about steps to regain control and security measures can be found.

2. You made a payment, but the gold was not credited to your game account

Please note that payments may be delayed by up to 24 hours.

If you made a payment through a payment terminal, first of all you need to contact the organization servicing it. You can find the telephone number of such an organization either on the payment receipt or on the terminal itself.

If gold has not been credited to your account within 24 hours, please submit a request to the User Support Center, section “Financial Issues” > “Failed Payments”. When filling out an application, it is important to fill out all information fields.

The processing time for an application is usually two days from the date of submission.

You can get additional information on financial issues.

3. You feel like there's something wrong with your gaming property.

Before writing an application, we strongly recommend that you read. She can help you figure out for yourself what happened and, importantly, whether it happened at all. If you have read this material, but are still sure that something is wrong with your property, then contact the User Support Center. The application is reviewed within two days from the date of submission.

4. You are having technical problems

Once logged in to the site, fill out the application form. This should be done in as much detail as possible, but avoiding obviously unnecessary details. If you have captured the problem in a screenshot, you can attach this screenshot to the application.

To better understand the situation, the User Support Center may request diagnostic information from you about your computer, operating system, drivers, game client integrity, and if there are network problems, Internet connection diagnostic data.

You can obtain the necessary information using the special WGCheck utility. Instructions for its use are available.

5. You suffered due to a violation of the Game Rules by another player, or you were a violator and want to appeal the punishment imposed by the project administration

We would like to warn you right away: employees do not consider applications for violations of the Rules of the Game listed in the “Complain” functionality. You can report such violations only through the “Complain” functionality. You can find out more about how to file a complaint about a gaming violation in this article.

Please note that restrictions imposed on your account by the automatic system for tracking damage to allied equipment and through the “Complain” functionality are not subject to appeal.

You can read the full list of actions prohibited for World of Tanks players on the official forum of the game.

An application to appeal a punishment can only be submitted in the first person. This means that messages that the rules were violated in relation to your friend and your friend is asking to appeal the punishment will not be considered.

In addition, applications regarding conflicts within clans will not be considered. These are the internal affairs of clan members, in which the administration does not interfere in principle.

Applications to appeal restrictions are considered on an individual basis, the processing time depends on the complexity of the situation and the workload of the User Support Center.

A complaint about a violation of the Game Rules that is not listed in the “Complain” functionality can be filed within seven days from the date of violation. Complaints about earlier events will not be considered.

6. Do you have general questions about World of Tanks?

Before asking a question to the support staff, we recommend reading. It is quite possible that the answer to your question has already been given in one of the topics.

If you do submit an application, it will be considered on a first-come, first-served basis.

Remember one more important rule. If you send requests of the same type to the User Support Center, then each new request will be merged with the old one, and the review period will begin to count from the moment the last one is submitted. Thus, by showing impatience you will only delay the process of solving the problem.

We wish you good luck on the virtual battlefields and a speedy resolution of all emerging difficulties!

User Help Center- Wargaming support service, which will help solve problems related to the game or help block a player who violates the rules of the game.

How to get there?

You can get there using the link at the bottom of the site.

How to write there?

Below are instructions in pictures.

3. Press the button "Create a request".

4. Select any of the 8 categories. Let's say we choose World of Tanks.

5. Select one of 8 subcategories. For example, let's choose "Appealing against punishments".

6. Below you need to write a brief description of the question. Enter and click "Continue".

7. Enter a full description of your question in the input field. For example, this is the case for me. You can enter something completely different, the main thing is not to offend the administration, support service and other players.

8. Click "Continue".

That's it, your application has been created. You can write requests for any problem that you encounter.

Some rules for creating applications.

• Never insult the administration and support team.
• If you want to file a complaint against a player, do not forget to take a screenshot of the violation and attach it to the application. Below the input field there is a button “Drag files here or select from your computer”.

Why create requests?

There are different situations in battle: you or someone has been insulted, a player is inactive or deliberately causes damage to allies, behaves in an unsportsmanlike manner, etc. In such cases, it is enough to file a complaint through the complaint functionality directly in battle. But if they write insults to you in the hangar after a battle or offer to buy (exchange, upgrade) an account, you need to take a screenshot and send it to the Control Center in order to punish the offender. There are many different problems regarding World of Tanks and other Wargaming projects. The support team will always support you.

That's all I have. Good luck on the battlefields.

Prepared by: andreyv4

On February 13, we launched the updated User Support Center website. These are not cosmetic changes, but a real deep rework. We have made the Support Center as convenient, structured and informative as possible.

Division by game

One of the main features of the new Help Center website is that each game has its own section.

Maximum information about the game

In the section dedicated to each game you will find:

1. Knowledge base on all issues. To go to it, click on the icon of the desired category.
2. Technical news on the game. They are now located at the top in the “Frequently Asked Questions” section. By clicking on the name of one of them, you will be taken to a page with all the technical news about the game. They will also be available in the column on the left, in the “Current Issues” section.
3. Information about the status of game servers .
4. Your requests to the User Support Center and their status.

Knowledge base

In the left block you will find a list for quick access to each category of the Knowledge Base and the latest technical news in the top column “Current Issues”.

Creating a ticket to the User Support Center and mini-responses

If you have not found a solution to your problem in the Knowledge Base, create a request in the User Support Center by clicking on the special button. You will find it on the main page of each game section under the list of categories, as well as at the end of each Knowledge Base article.

To help you formulate your question or problem as accurately as possible, each request has several additional subcategories. If you make a mistake with your choice, you can always return to the previous step by simply clicking on its name. The screenshot below shows the entire application process.

In most cases, the last step before submitting your application will be a mini-answer - a quick guide or tip with tips and links to Knowledge Base articles related to your problem. Below in the screenshot is a chain of subcategories and a mini-answer to one of the most common financial questions.

Any game has problems, and it’s especially disappointing when they arise in such a popular and beloved strategy game as World of Tanks. Some of them can be solved on your own, but sometimes there is no other option but to contact the User Support Center. You can write to them around the clock - support is available 24 hours a day, 7 days a week.

You need to write to technical support here

What problems most often arise?

Before you write anything, you need to determine what problems you have. All requests and messages received by technical support are initially processed according to urgency and complexity. Those that require an immediate solution are received by specialists within a few hours. If the issue is not urgent and the user can solve it independently without support, the answer may arrive within two weeks.

As a rule, all users experience difficulties of a similar nature. This:

1. The user cannot log into the account because control over it has been completely lost.
2. Payment failed. The payment was made, all payment confirmations are available, but the gold did not appear in the game.
3. It seems to the player that something is wrong with his property - gold disappears, equipment changes, tanks disappear somewhere.
4. Technical issues – the game stops launching or crashes at the most inopportune moment.
5. When a player breaks the rules of the game, he receives a punishment, but wants to appeal.
6. Difficulties that arose due to the fault of other players.
7. I would like to ask...

World of Tanks account won't start

Losing control over your account is the most common problem. It is most likely connected with the loss of control over mail. This could happen if your mailbox was hacked. Therefore, to solve this problem, you should:

1. Restore mail.
2. Change the password for your mailbox so that cases of your “soap” being stolen do not happen again.
3. Change the password for your account in the simulator. The account should be linked to a mobile phone, then it will be much easier to restore your rights over the account.

In parallel with these actions, be sure to submit a request to the User Support Center, describing in detail what happened. To apply for loss of control over your account, you do not need authorization, you just need to fill out the application form. This problem is not urgent, so expect a response within two weeks.

Akhtung: gold is missing!

The next problem is also not uncommon. You made a payment, but the gold never arrived. Where could it have gone, and what should I do? First, check to see if 24 hours have passed since payment. Sometimes it takes a day for gold to be credited to your account.

If much more time has passed, then you need to notify the Support Center. It’s great if you have saved the receipt (when paying through the terminal), then you can contact the service organization and find out why the payment did not go through.

If the payment has gone through, but the gold has not been received into your account, you need to contact technical support. To do this, open the “financial issues” section, find “Failed payments” and fill in all the fields. After submitting the application, the issue should be resolved within two days.

World of Tanks game frame

What to do if tanks and experience disappear

If it seems to you that something happens to your tanks, experience, equipment or other game property, it disappears somewhere, or someone steals it, then you need to:

1. Make sure that this is really so, and not what you think.
2. Contact technical assistance.

Explain in detail why you have suspicions; it is advisable to have evidence of the loss on screenshots. The complaint will be considered within two days.

The game crashes, won't load, doesn't work

All of these issues are technical issues and should be addressed by submitting an application. Fill out the form by logging into the site. It’s great if you managed to take a screenshot or fix the problems in some other way. In any case, they should be described in detail.

To check whether the problem is really in the game and not in your computer, you need to check the drivers, operating system, and Internet connection. This information may also be required for the User Support Center. A special utility called WGCheck will help you get the necessary information.

Problems - write to the Technical Assistance Center

You are punished!

If you broke the rules of the game and were punished, most likely there will be no point in appealing the punishment. Any player must follow the rules and be prepared to take repressive action if they are violated.

If you were injured because another player violated the game, and you want to rehabilitate yourself, it makes sense to apply. The administration does not fundamentally consider problems that arise between users belonging to the same clan.

Important: if your complaint is described in the “Complain” section, the penalty will not be removed.

If your complaint is not described in the complaints section, then you can write about it within a week from the moment it arose.

These requests are considered indefinitely, since an individual approach is applied to each issue.

I would like to ask

Cases when a user just wants to ask something are not uncommon, but it is not always worth writing to technical support. First of all, use the forum, perhaps the answer lies on the surface. If working on the forum does not bear fruit, contact support. But remember that the answer will not come quickly.

Important: Do not write to technical support about the same issue several times. All requests are considered in turn, and identical questions from one person are combined into one, with the date of the last request assigned to him. This will send your question back to the very end of the queue.

The letter does not reach the post office

If you write by mail [email protected], and in response you receive a message that the letter was not delivered, and all replies sent directly from your mailbox will be lost, which means you should write from another mailbox until the issue is resolved. But it’s better not to use mail, but to fill out an application on the service.