I can call but they don’t call me. Why can’t they call me on MTS? Network-related reasons

06.07.2023 Malware

One of the most common complaints from smartphone owners to the Ai-Yai-Yai repair shop is: “I can’t answer the call!” At the same time, the mobile network signal indicators are stable and the user himself can easily make outgoing calls and send SMS messages. This problem can have several causes, which only an experienced specialist can determine.

Why can't I call my iPhone?

Oddly enough, in only 15 percent of repair calls with complaints about signal reception, the device’s SIM card is to blame. Therefore, in advance with another SIM card from another operator, to make sure that the smartphone is still faulty.

The second reason for the described deviation is a software glitch that constantly turns on call forwarding on the smartphone. That is, your device still receives the signal, only all incoming calls are redirected in an unknown direction. In such a situation, you can try checking the gadget for viruses or flashing its OS.

However, statistics show that the most common answer to the question of why you can’t get through to an iPhone is the user’s simple inattention. Each portable intercom is equipped with several signal reception modes, among which there are several that limit incoming calls. For example, the well-known “Airplane” mode completely interrupts the device’s connection with cell towers.

If you have a problem with your gadget and need your phone repaired, contact our Ai-Yai-Yai service network.

In the situation described, most likely, the owners accidentally activate the “Do not disturb” mode. In this mode, the iPhone automatically drops all incoming calls, calls from certain user groups, or signals from unknown numbers. Depending on the specified settings, the gadget can drop calls throughout the entire activation period or only during certain periods of time.

Does it often happen that your iPhone cannot be reached? This problem can be either software or hardware. This guide explains how to determine the cause of the problem and fix it.

Activate the “Show number” function

The first thing you should do if your iPhone often cannot be called is to enable the “Show number” function. This can be done in the menu " Settings» → « Telephone» → « Show number».

Note that sometimes this function is randomly turned off on some iPhones. Because of this, the problem with the smartphone being unavailable on the cellular network arises again. A temporary solution is to monitor the status of the Show Number feature. Usually it turns off after rebooting or turning off the iPhone, however, reviews also indicate that it can be deactivated even with quite standard use of the device.

Reinstall the SIM card

The permanent solution to the problem of disabling the “Show number” function, and at the same time, the availability of your iPhone on the network, is to remove and re-install the SIM card. Please note that this is only one possible solution to the problem.

Change the SIM card to a new one

If reinstalling the SIM card does not help, you should replace it with a new one. The fact is that over time, the iPhone, just like other smartphones, may begin to work incorrectly. This is often the cause of most communication problems on iPhone.

Reset network settings

If the problem still persists, try resetting your network settings. To do this, go to the menu " Settings» → « Basic» → « Reset" and press " Reset network settings».

Install the latest version of iOS

Also, one of the reasons for communication problems may be outdated or problematic software. Update your iPhone to the latest version of iOS or from the menu " Settings» → « Basic» → « Software Update».

Flash your iPhone

Another way to solve the problem is to flash the iPhone and then configure it as a new device. This means that after installing iOS, you should not restore your iPhone from a backup, but rather set up your smartphone from scratch. We described in detail how to flash an iPhone via iTunes in.

If after flashing your iPhone as a new device, the connection problem disappears, you can safely restore it from a backup or .

Contact the service center

If the above methods did not help to cope with the problem, then most likely it is somehow related to the hardware. In other words, to restore your iPhone to working order, you need to contact a service center.

MTS subscribers quite often encounter situations when their phone is turned on, but they cannot receive incoming calls. There are quite a few reasons why MTS cannot reach you. Let's look at the most common ones.

Reasons related to your phone

First of all, let's look at the basic reasons why you may not be receiving incoming calls. It could be:

Phone radio module freezes. If your phone is registered on the network, but incoming calls are not being received, the easiest way to diagnose it is to try calling somewhere yourself. If you see a “connection failure” message instead of ringing tones, you need to restart your phone. For smartphones, a suitable option is to turn on “airplane mode” for 10 seconds.
Alternate operation of telephone radio modules with multiple SIM cards. If your phone supports multiple SIM cards, in most cases the other SIM cards are blocked when one of them is active. Accordingly, while you are talking on one number, it is impossible to reach others.
Phone or SIM card malfunction. In particular, a breakdown may be indicated by the lack of indication of the name of the mobile network and error messages associated with the absence of a SIM card. You can find out what's wrong using a second phone. Try removing the SIM card from your phone and inserting it into another one. If another device registers on the network and receives calls, then the problem is with your device. If the same symptoms appear on another phone, there is a problem with the SIM card or network.
Presence of malware, various filters for incoming calls and other solutions for blocking calls. If configured incorrectly, they can make your number unavailable for incoming calls.

Network-related reasons

The mobile network also does not always work flawlessly, so situations arise in which it is impossible to reach you.

Poor quality of coating. If you are in an area of uncertain signal, it is likely that you will be constantly . Accordingly, they cannot reach you during those periods of time when your phone is not in service.
Repair work or accidents in mobile networks. If you are within service range of a base station that has entered maintenance mode, communication may be temporarily lost.
In some cases, with poor radio planning, There are situations when the phone shows a signal level of 100%, but they cannot reach you. In such situations, it may be enough to simply move or restart the phone.
Incoming calls can be missed indoors. If you have descended to underground levels (ground floor or basement), or gone deep into a monolithic building, it is likely that your phone is no longer serviceable.
Simultaneous calls. It’s quite a funny situation when two subscribers are trying to call each other and cannot do this because they are interfering with each other. The reason is that if you dial the number of the person who dials your number, you will be “out of network coverage” for each other.

Therefore, the recipe for dealing with “network” glitches is to reboot the phone, move it and have a little patience. Sometimes in 5-10 minutes all problems are solved by themselves.

Reasons for blocking a number

It is important to listen to what the answering machine says when your number is dialed. If you hear a message that “Subscriber is temporarily unavailable,” this means that the network “does not see” your device. If you hear a message that “Subscriber is temporarily blocked,” this may indicate financial or other reasons for blocking your number by the operator.

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
  Was the information useful? Not reallyReview sent. Thank you!
- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
  Was the information useful? Not reallyReview sent. Thank you!
- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
  Was the information useful? Not reallyReview sent. Thank you!
- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
  Was the information useful? Not reallyReview sent. Thank you!
- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of a room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
  Was the information useful? Not reallyReview sent. Thank you!
Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account and in the “Services” section, select Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected by typing the command * 105 * 4 * 4 #
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
  7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
  Was the information useful? Not reallyReview sent. Thank you!
- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
  Was the information useful? Not reallyReview sent. Thank you!
- How to top up your account?
  Choose any convenient method:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
  Was the information useful? Not reallyReview sent. Thank you!
- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
    Was the information useful? Not reallyReview sent. Thank you!
  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
    Was the information useful? Not reallyReview sent. Thank you!
  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If the set forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
    Was the information useful? Not reallyReview sent. Thank you!
  - What is VoLTE technology and what is needed to use it?
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency gas network service.
    
    Emergency numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
    Was the information useful? Not reallyReview sent. Thank you!
  - What to do if your phone is lost or stolen?
    Was the information useful? Not reallyReview sent. Thank you!
  - How to protect yourself from scammers?
    Was the information useful? Not reallyReview sent. Thank you!
  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
    Was the information useful? Not reallyReview sent. Thank you!
  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Note!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
    Was the information useful? Not reallyReview sent. Thank you!